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“Are they Different?  Absolutely!  They’re small enough that I deal with Ken Johnson and Graham Swank directly.  It’s a BIG advantage to be talking to the top executive team.  Once they understand your needs, they’ll get the resources to work on solving the problem.  Right now, they’re looking at how we can increase pallet density in that facility.  Comforting to know that you can talk to the owners and get them involved.”